OUTSTANDING CUSTOMER SUPPORT

With individual, unlimited and high-speed service, ERPA differs from other companies!

Part of our service offering is:

Quick open-end help guaranteed - via telephone, e-mail or remote maintenance for any of your questions.
New: Our free of charge remote maintenance via internet with TeamViewer^® (Participant Login).

TeamViewer^® for Windows-User
TeamViewer^® for MAC-User
We guarantee to solve your problem as fast as possible. Your software set-up is secured on our server which helps us to implement our solution even quicker.
Software solutions are specific to your requirements and wants based on our analysis
Our advisory service integrates
Our solutions are tailored to your individual needs and wishes. Any analysis or advisory service that you need of us regarding system environment, database or ERP system integration is free of charge.
Project realisation with specially trained staff members
Cooperation with any of your partners (or with our partners, of course)
Customer-oriented training at your premises or at ERPA's training centre in Goettingen, Germany.
Don't worry about future trends in computer technology: We offer payable solutions for system program changes or expansions
Become a special service customer and profit of free-of-charge updates, company-specific software modifications and enlargements, service flat rates, reduced licence prices and free file format transfers!
Stay up to date with the latest software updates! Minimum one update per year is for ERPA service customers free of charge, guaranteed!

We want to be a partner for you to rely on: We only leave you if everything is running well!

ERPA'S CUSTOMER SERVICE VIA REMOTE MAINTENANCE WITH TEAMVIEWER®

Remote maintenance with TeamViewer^®- the convenient service for ERPA customers! With TeamViewer^® the ERPA team can install newest software updates and modifications on your PC -free of charge for you!

With TeamViewer^®, ERPA's service for you is quicker and more efficient: Our service technician can move your mouse pointer on your screen, thus showing and explaining software functions to you. As a result, our service occurs twice: Accoustically by phone and visually on your screen!

As a customer, you only need either internet access or a vpn connection for remote maintenance with TeamViewer^®. The connection between ERPA service technicians and your PC works with a highly encrypted data, ensuring that you can use the tool without any concerns regarding data security.

What is TeamViewer? TeamViewer offers an All-In-One solution for remote support, remoteaccess, and online meetings as well as online presentations, enabling users to view each other's screens simultaneously. It is a sleek, easy-to-use desktop sharing tool. A few buttons are enough to operate it, allowing users to work efficiently and successfully. Thanks to the intuitive user interface of TeamViewer, there is no need for instructions or training. Two or three mouse-clicks are sufficient to establish a connection between your PC and that of your partner, without installation and through firewalls.

More informations about TeamViewer^®and download of versions can be found here.