OUTSTANDING CUSTOMER SUPPORT

With individual, unlimited and high-speed service, ERPA differs from other companies!

Part of our service offering is:

Quick open-end help guaranteed - via telephone, e-mail or remote maintenance for any of your questions.
New: Our free of charge remote maintenance via internet with Netviewer ® (Participant Login).
We guarantee to solve your problem as fast as possible. Your software set-up is secured on our server which helps us to implement our solution even quicker.
Software solutions are specific to your requirements and wants based on our analysis
Our advisory service integrates
Our solutions are tailored to your individual needs and wishes. Any analysis or advisory service that you need of us regarding system environment, database or ERP system integration is free of charge.
Project realisation with specially trained staff members
Cooperation with any of your partners (or with our partners, of course)
Customer-oriented training at your premises or at ERPA's training centre in Goettingen, Germany.
Don't worry about future trends in computer technology: We offer payable solutions for system program changes or expansions
Become a special service customer and profit of free-of-charge updates, company-specific software modifications and enlargements, service flat rates, reduced licence prices and free file format transfers!
Stay up to date with the latest software updates! Minimum one update per year is for ERPA service customers free of charge, guaranteed!

We want to be a partner for you to rely on: We only leave you if everything is running well!

ERPA'S CUSTOMER SERVICE VIA REMOTE MAINTENANCE WITH NETVIEWER ®

Remote maintenance with Netviewer ® - the newest service for ERPA customers! With Netviewer ®, the ERPA Team can install newest software updates and modifications on your PC -free of charge for you!

With Netviewer ®, ERPA's service for you is quicker and better: Our service technician can move your mouse pointer on your screen, thus showing and explaining software functions to you. As a result, our service occurs twice: Acoustically by phone and visually on your screen!

As a customer, you only need internet access for remote maintenance with Netviewer ®. The connection between ERPA Service Technicians and your PC works with a secured server, ensuring that you can use the tool without any concerns regarding data security.

What is Netviewer? Netviewer allows Internet users to view each other's screens simultaneously. It is a sleek, easy-to-use desktop sharing tool. A few buttons are enough to operate it, allowing users to work efficiently and successfully. Thanks to the intuitive user interface of Netviewer, there is no need for instructions or training. Two or three mouse-clicks are sufficient to establish a connection between your PC and that of your partner, without installation and through firewalls.

More informationen about Netviewer ® and download of a 14 day free trial can be found here.